Phone support

Make sure the headset is charged, switched on and within range of the phone. Check that the headset is paired with your phone, and that the Bluetooth™ is turned on in the phone (for more information, please see the phone's User Guide). If there are still problems with the connection between the phone and the headset, you must reset your headset.

Note: When you reset the headset, all connection settings in the headset will be erased and the connection with your phone will be lost. To use the headset, you will have to pair it again.