Sony Ericsson
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Accessories
Mobile Broadband
Software downloads
Select your phone for specific information:
Select by name
Aino™
C510
C702
C902
C903
C905
F305
G502
G705
G900
J132
Jalou™
Jalou™ by Dolce & Gabbana
K330
K550i
K660i
K770i
K850i
Naite™
P1i
S312
S500i
Satio™
T280i
T303
T700
T707
T715
V640i
W200i
W205
W302
W350i
W395
W508
W580i
W595
W610i
W705
W715
W760i
W880i
W890i
W902
W910i
W960i
W980
W995
X1
X2
Xperia™ Pureness
Yari™
Z555i
Z750i
Other phone
Select by image
Support overview
Phone support
Troubleshooting Support
If you're having problems with your phone, check the resources below to see whether the problem is something you can easily solve yourself.
Select your phone
to see information that applies to your phone
Select by name
Aino™
C510
C702
C902
C903
C905
F305
G502
G705
G900
J132
Jalou™
Jalou™ by Dolce & Gabbana
K330
K550i
K660i
K770i
K850i
Naite™
P1i
S312
S500i
Satio™
T280i
T303
T700
T707
T715
V640i
W200i
W205
W302
W350i
W395
W508
W580i
W595
W610i
W705
W715
W760i
W880i
W890i
W902
W910i
W960i
W980
W995
X1
X2
Xperia™ Pureness
Yari™
Z555i
Z750i
Other phone
Select by image
Problems with messaging
Problems using SMS
Network problems and error messages
Problems accessing your network
For animated instructions, see the Troubleshooting wizard for network problems
PIN code and SIM card errors
Insert SIM and Insert Correct SIM messages
For animated instructions, see the Troubleshooting wizard for error messages
Problems with accessing the Internet
Get Internet settings
Problems with media and accessories
Improve the photo quality
Cannot pair phone and Bluetooth™ headset
Bluetooth™ pairing instructions
Power problems
The phone will not turn on, or it switches itself off
Phone hangs or freezes
Perform a soft reset if the phone can't power down
Perform a hard reset to reset your phone to the factory defaults
Battery performance issues
For animated instructions, see the Troubleshooting wizard for power problems
Is your software up-to-date?
Update Service
Problems with transferring files
Via Bluetooth™
Via a USB cable
While connected through a USB hub
Via infrared (IR)
Cannot find the transferred files
More information
It says “No Network” in the display
It says “Emergency calls only” in the display
The phone turns itself off
Maintaining my phone
Update your product software
Remote Update Service