Sony Ericsson
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Software downloads
Select your phone for specific information:
Select by name
C510a
C902
C905
Equinox™
Satio™
TM506
W350a
W518a
W580i
W595a
W705a
W760a
W995a
X1a
Other phone
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Support overview
Phone support
Troubleshooting Support
If you're having problems with your phone, check the resources below to determine if the problem is something you can easily solve yourself.
Select your phone
to see information that applies to your phone
Select by name
C510a
C902
C905
Equinox™
Satio™
TM506
W350a
W518a
W580i
W595a
W705a
W760a
W995a
X1a
Other phone
Select by image
Problems with messaging
Problems using SMS
Network problems and error messsages
Problems accessing your network
For animated instructions, see the Troubleshooting wizard for network problems
PIN code and SIM card errors
Insert SIM and Insert Correct SIM messages
For animated instructions, see the Troubleshooting wizard for error messages
Problems to access the Internet
Get Internet settings
Problems with media and accessories
Improve the photo quality
Cannot pair phone and Bluetooth™ headset
Bluetooth™ pairing instructions
Power problems
The phone will not turn on or it switches itself off
Phone hangs or freezes
Perform a soft reset if the phone cannot power down
Perform a hard reset to reset your phone to factory default
Battery performance issues
For animated instructions, see the Troubleshooting wizard for power problems
Is your software up-to-date?
Update Service
Problems with transferring files
Via Bluetooth™
Via a USB cable
While connected through a USB hub
Via infrared (IR)
Cannot find the transferred files
More information
It says “No Network” in the display
It says “Emergency calls only” in the display
The phone turns itself off
Maintainence of my Phone
Update your product software
Remote Update Service